Cancellation and Refund Policy

5. Anytime Cancellation & Refund Policy

Anytime Refund Policy

• Annual Subscription Plan:
  • Cancel at any time and receive a refund for the full amount of the current month and the remaining months. Past months are not eligible for refunds.
  • Refunds are calculated based on the full monthly rate, not the discounted annual rate.
• Monthly Subscription Plan:
  • Includes a 10-day trial for $1. If canceled within this period, no reccuring charge will be applied.
  • Once your trial period ends, your chosen subscription plan will commence, and your card will be charged according to the monthly billing cycle.
  • Flexibility to cancel at any time post-trial, with refunds available for the current month's subscription fee. Past months are not eligible for refunds.
• Cancellations must be processed through our Billing page. Ensure the procedure is completed correctly to receive a 'Subscription Cancellation Successful' message.
• Avoid Chargebacks: Directly contact our support for any billing concerns instead of initiating a chargeback with your bank. This ensures quicker resolution and avoids credit history impacts.
• For assistance during cancellation, contact our support team, please chat with us or send us an email.

How to cancel your subscription

You can cancel your Devi subscription at any time using any of the following options:

• 24/7 Chat Support: Our AI support can help you cancel your subscription.
• Email: Send your cancellation request to [email protected]. We will honor the cancellation from the date we receive your request.
• Cancel yourself: Go to the Billing page, click Cancel, and follow the steps until you see:

“Subscription Cancellation Successful”

Once cancellation is completed, we will also send you a confirmation email for your records.

Important

Starting the cancellation process does not mean your subscription has been cancelled. Cancellation is complete only when you see “Subscription Cancellation Successful” or receive confirmation from our support team.

If you experience any problem cancelling, please chat with us or contact us by email. We are available 24/7.

During cancellation

Before completing cancellation, we may offer:

• A free 1-on-1 setup call
• Discounts or other retention offers

These offers are optional. If you still wish to cancel, continue through the process until you receive the successful cancellation confirmation.

We recommend keeping your cancellation confirmation email for your records.