Cancellation and Refund Policy

5. Anytime Cancellation & Refund Policy

Anytime Refund Policy

• Annual Subscription Plan:
  • Offered at a 50% discount, without a trial period.
  • Cancel at any time and receive a refund for the full amount of the current month and the remaining months. Past months are not eligible for refunds.
  • Refunds are calculated based on the full monthly rate, not the discounted annual rate.
• Monthly Subscription Plan:
  • Includes a 14-day free trial. If canceled within this period, no charge will be applied.
  • Once your trial period ends, your chosen subscription plan will commence, and your card will be charged according to the monthly billing cycle.
  • Flexibility to cancel at any time post-trial, with refunds available for the current month's subscription fee. Past months are not eligible for refunds.
• Cancellations must be processed through our Billing page. Ensure the procedure is completed correctly to receive a 'Subscription Cancellation Successful' message.
• Avoid Chargebacks: Directly contact our support for any billing concerns instead of initiating a chargeback with your bank. This ensures quicker resolution and avoids credit history impacts.
• For assistance during cancellation, contact our support team, please chat with us or send us an email.

Steps to cancel your subscription

• You need to go to the Billing page.
• Then click on the Cancel button.
• Follow the on-screen instructions to complete the cancellation process until you see "Subscription Cancellation Successful"
• We will send you an email proof for your records.

Please ensure you follow the cancellation procedure correctly and receive a 'Subscription Cancellation Successful' message to be eligible for a refund.

If you have any queries or encounter any issues during cancellation, we strongly encourage you to contact our support team, please chat with us or send us an email.

* Please note, we will first attempt to retain you by offering a free 1-on-1 setup call. If you still wish to proceed with the cancellation, we will present you with some exclusive discount offers to make you stay. Only after you continue with the cancellation will you receive a 'Subscription Cancellation Successful' message, marking the completion of the process.