Cancellation and Refund Policy

Last updated: 11 July 2023

You are free to cancel your subscription at any time.

If you choose to cancel within the 14-day trial period, you will not be charged. We even send you a reminder 7 days before the trial ends to give you ample time to make your decision.

In case you forget to cancel before the trial period ends, don't worry. We offer a 100% refund for up to 14 days after your first payment. This means you have a total of 28 days from the start of your trial to decide if our service is right for you without any financial risk. To request a refund, simply contact our support team.

If you choose to cancel after the 14-day grace period following your first payment, you may do so at any time. However, please note that we do not offer pro-rated refunds for the remaining days of the month in which you cancel. Your cancellation will be effective from the next billing cycle.

The refund requests must be made within this 14-day window after the charge and apply only to the current month subscription charges. All the charges made in previous months are not eligible for a refund.

Steps to cancel your subscription

  • You need to go to the Billing page.
  • Then click on the Cancel button.
  • Follow the on-screen instructions to complete the cancellation process until you see "Subscription Cancellation Successful"
  • We will send you an email proof for your records.

Please ensure you follow the cancellation procedure correctly and receive a 'Subscription Cancellation Successful' message to be eligible for a refund.

If you have any queries or encounter any issues during cancellation, we strongly encourage you to contact our support team, please chat with us or send us an email.

* Please note, we will first attempt to retain you by offering a free 1-on-1 setup call. If you still wish to proceed with the cancellation, we will present you with some exclusive discount offers to make you stay. Only after you continue with the cancellation will you receive a 'Subscription Cancellation Successful' message, marking the completion of the process.

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